01

Introduction

Welcome to Roastiva. We are a premium specialty coffee brand based in the United Arab Emirates, dedicated to delivering an exceptional coffee experience — from bean to cup. This Privacy Policy outlines how we handle the personal information you share with us when you visit our website, place an order, or interact with our brand.

By using our website or services, you agree to the practices described in this policy. We encourage you to read it carefully.

02

Information We Collect

To provide you with a seamless and personalised shopping experience, we may collect the following information when you interact with our store:

• Full name
• Email address
• Phone number
• Shipping and delivery address
• Billing information (processed securely — we do not store full card details)
• Order history and purchase preferences

We collect this information only when you voluntarily provide it — for example, when creating an account, placing an order, or contacting our support team.

03

How We Use Your Information

The information we collect is used solely to enhance your experience with Roastiva. Specifically, we use it to:

• Process and fulfil your orders accurately and on time
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your enquiries and provide customer support
• Personalise your shopping experience and product recommendations
• Send you exclusive offers, new arrivals, and brand updates (only with your consent)
• Improve our website, products, and services based on usage insights
• Comply with applicable legal and regulatory obligations in the UAE

04

Payment Security

Your financial security is our highest priority. All payment transactions on the Roastiva website are processed through secure, PCI-DSS compliant payment gateways. We do not store, access, or retain your full credit or debit card details on our servers.

All data transmitted during checkout is encrypted using industry-standard SSL (Secure Socket Layer) technology, ensuring your payment information remains private and protected at all times.

05

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse site performance. Cookies are small text files stored on your device that help us understand how visitors interact with our store.

We use the following types of cookies:

• Essential cookies — required for the website to function correctly (e.g., shopping cart, login sessions)
• Analytics cookies — help us understand traffic patterns and improve our content
• Marketing cookies — used to deliver relevant advertisements and measure campaign effectiveness

You may disable cookies through your browser settings at any time. Please note that doing so may affect certain features of our website.

06

Sharing Information with Trusted Third Parties

We may share your information with carefully selected third-party service providers who assist us in operating our business. These partners are bound by strict confidentiality agreements and are only permitted to use your data for the specific purpose for which it was shared. These include:

• Shipping and logistics partners (for order delivery)
• Payment processors (for secure transaction handling)
• Email marketing platforms (for communications you have opted into)
• Analytics providers (for website performance insights)

We do not share your personal data with any third party for their own marketing purposes, and we never sell your information.

07

Data Protection & Security

Roastiva takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure. These include encrypted data storage, secure server infrastructure, and restricted internal access controls.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We continuously review and update our security practices to maintain the highest standards of data protection.

08

Your Rights as a Customer

We respect your rights regarding your personal data. You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format
• Lodge a complaint with the relevant data protection authority in the UAE

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to all requests within a reasonable timeframe.

09

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by updating the effective date at the bottom of this page and, where appropriate, by sending you a direct notification.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

10

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. We are committed to addressing your enquiries promptly and transparently.