Shipping Policy
At Roastiva, we are committed to delivering your premium coffee experience with care, precision, and speed — right to your door.
Shipping Coverage
We currently ship across the United Arab Emirates. Whether you're in Dubai, Abu Dhabi, Sharjah, or beyond — we've got you covered.
Order Processing
All orders are carefully prepared and dispatched within 1–2 business days of purchase confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
Delivery Time
Estimated delivery is 1–5 business days depending on your location within the UAE. Remote areas may require additional time.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery address and order details.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. Use it to monitor your delivery in real time through our courier's tracking portal.
Delivery Delays
While we strive to meet all estimated delivery windows, occasional delays may occur due to adverse weather conditions, public holidays, high-volume periods, or unforeseen courier disruptions. We appreciate your patience and understanding in such situations.
Damaged or Missing Orders
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery. Include your order number and photos of the issue so we can resolve it promptly and ensure your satisfaction.
Contact Support
Have a question about your shipment? We're here to help. Visit our Contact Us page and our team will get back to you as soon as possible.